免費分享多益英文學習方法技巧 練好英文完成環遊世界夢

TOEIC多益英文測驗的考試題目設計，主要是以職場所需要和會用到的商用英文為主。而TOEIC多益英文測驗的考試出題內容，是蒐集世界各地職場上的商用英文資料而形成，TOEIC多益商用英文的範圍廣且多樣化，包羅各種工作場所及各種工作上會遇到的狀況，其中的工作場所就含括了職場上最常見的辦公室，辦公室環境最常遇到的狀況不外乎是接聽商用英文電話，商用英文電話這類型的題材，經常成為TOEIC多益英文聽力測驗的考題。

這篇歸納整理出一些TOEIC多益常考的商用英文電話的接聽情形，讓TOEIC多益考生應考TOEIC多益英文測驗時能夠有所準備；就算你不是TOEIC多益考生而是職場的上班族，也能把這些TOEIC多益常考的商用英文電話溝通技巧學起來，因為你不知道哪一天會突然接到想談生意的外國廠商打來的商用英文電話，如果你支支吾吾不會TOEIC多益基本商用英文的電話溝通禮儀，結果把到手的客戶搞飛可就不好了。所以，請多加熟悉TOEIC多益商用英文的電話禮儀，等待時機運用到你的工作職場，好讓自己隨時擁有TOEIC多益職場競爭力。
 

TOEIC多益商用英文電話最常見的對話情形

TOEIC多益的商用英文電話顧名思義就是透過電話溝通英文以進行商業往來活動，談話方式比起跟家人、朋友那種私人電話要來得正式。TOEIC多益英文聽力測驗中，商用英文電話的考題有個固定模式，撥電話的人通常第一句話都會先打招呼並報出自己的大名跟公司名稱。
A: Hello. HAPPY Trading Company. How may I help you?
B: Hi. This is Ben from SKY Company. I’m calling for Claire in Marketing Department.
 

TOEIC多益商用英文電話TIP 1
這通商用英文電話接下來會發生的情況基本上有三種：
1. 接電話的人就是B要找的人
　A: This is Claire.
　A: Claire speaking.
2. 接電話的人不是B要找的人，需要轉接
　A: Hold on a minute, I’ll put you through to her extension.
　A: Please hold. I’ll transfer your call to Claire.
3. B要找的人不能接電話
　A: I’m afraid she’s out of the office at this moment. Can I take a message? I’ll ask her to call you back as soon as she is back.
　A: Sorry, her line is busy now. Would you mind calling again later?
　A: I’m afraid she’s not available just now. Is there anything I can do for you?
　A: I’m afraid she’s in a meeting. Could you call back after three?

TOEIC多益商用英文電話TIP 2
當這通商用英文電話成功轉接給Claire後，需要重新開啟對話，一樣先報自己的來歷(大名、公司部門)再講述來電目的；如果彼此熟識，可以先客套問候一下對方再切入正題。
C: Hello. Claire speaking.
B: Hi, Ben here, from SKY Company.
C: Oh, yeah. Hi, Ben. It’s good to hear your voice. How’s everything going?
B: Yeah, Everything’s fine. Things are moving forward. Well, I’d like to check a few details with you. @#$%^&*(進入來電目的)

TOEIC多益商用英文電話TIP 3
如果講到一半突然有急事，必須中斷此通商用英文電話時，可以這麼說：
C:
　*Sorry, I’ve got to cut this talk, because I have a call on another line. Could you hold on a moment? I’ll be right back.
　*I’ve enjoyed speaking to you, but I’m in the middle of something. Can I call you back in 10 minutes?
　*I’m afraid I’m busy right now. Could I phone you again when I have more time?
B: It’s okay, I’m not urgent.

TOEIC多益商用英文電話TIP 4
要結束商用英文電話很簡單，只要確認完雙方的談話結果，最後再補上以下幾句就可以掛電話了。
B: I think that’s all. Thanks for taking the time.
C: Thank you for calling. I’m always glad to hear from you. Good-bye.
B: Good-bye.